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Customer Service Representative – Customer Service Center

Essential Duties and Responsibilities:

  • Have a polite and engaging telephone decorum.
  • Process a minimum of 175 phone calls daily.
  • Maintain an acceptable knowledge level of Bank products and compliance issues.
  • Assist customers with questions regarding Bank products.
  • Be willing and able to learn all “back office” job functions in the CSC.
  • Be willing and able to cross sell bank incentive products daily.
  • Assist customers with questions regarding their various accounts.
  • Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meets commitments.
  • Maintains confidentiality; listens to others without interrupting; keeps emotions under control.
  • Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
  • Other duties may be assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Education and/or Experience: High School Diploma and a minimum of one year of experience in customer service.

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csr-lacey
Lacey

Customer Service Representative

24 Years Experience

Contact

Phone: 1-888-454-BANK
Routing Number: #121137027
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