Field Service Technician – Part Time 20 Hours
Summary: The Bank employs field service technicians to keep the IT equipment and its users up and running, to manage and maintain all IT hardware, to resolve problems reported to the IT Service Desk, to implement and monitor network security safeguards, and other duties, as required. The Field Service Technician and will be required to travel to new and existing Bank locations as needed to repair and relocate existing equipment and/or deliver and install new equipment.
Essential Duties and Responsibilities: The Field Service Technician is responsible for the following:
- Monitors, resolves and updates assigned work orders daily.
- Delivers and installs network, computer, and voice devices as directed.
- Supports end users on all workstation hardware and software problems.
- Assists other IT personnel as required for local and remote testing and troubleshooting of hardware and software problems.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Competencies: The Field Service Technician must have the following experience and abilities:
- Ability to setup and configure a workstation for network use.
- Ability to write clearly and concisely.
- Provide outstanding customer service consistently.
- Ability to follow instructions and complete tasks in a timely manner.
- Valid California driver’s license as travel in a requirement.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: The Field Service Technician would benefit from the following prior experience:
- Ability to juggle multiple tasks simultaneously
- Ability to think clearly in an emergency
- Exhibit good judgment in dealing with competing priorities and emergencies
- Exhibit tact and diplomacy in dealing with clients
Language Skills: Ability to read, write, and speak in general banking terms. Ability to effectively present information and respond to questions from executives, managers, and internal clients.
Mathematical Skills: Ability to perform basic arithmetic functions.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to troubleshoot problems, beginning with symptomatic information and proceeding to resolution in a logical fashion.
Computer Skills: To perform this job successfully, an individual should have knowledge of networking concepts—including local area networks (LANs) and wide area networks (WANs). The individual should have a basic understanding of telecommunications, routers, switches, and cabling. He/She should have a working knowledge of Internet software, spreadsheet software, and word processing software, and should be comfortable with operating computer applications.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
