Operations Assistant – SOS
Essential Duties & Responsibilities
Responsibilities may include working with bank unpostables, NSFs, encoding errors, adjustments, Fed returns, Branch Capture data entry and researching out of balance transactions. Must be a quick learner and able to perform multiple tasks while under pressure and have the ability to communicate, research and resolve inquiries and problems. Must have basic computer and 10-key skills.
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Customer Service – Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Safe & Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Attendance & Punctuality – Is consistently at work and on time; arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
Education and/or Experience
Associate’s Degree (A.A) or equivalent fro two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.