Accessibility Statement for Bank of the Sierra

Bank of the Sierra is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

Bank of the Sierra takes the following measures to ensure accessibility:

• Include accessibility throughout our internal policies.
• Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Bank of the Sierra is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Feedback

We welcome your feedback on the accessibility of Bank of the Sierra. Please let us know if you encounter accessibility barriers on BankoftheSierra.com or its ancillary sites:

• Phone: 888-454-BANK
• E-mail: customer_service@bankofthesierra.com
• Visitor address: 86 N. Main Street, Porterville, CA

We try to respond to feedback within 1-2 business days.

Compatibility with browsers and assistive technology

Bank of the Sierra is designed to be compatible with the following assistive technologies:

• Our digital properties are designed to ensure compatibility with standard web browsers, assistive technologies, and operating systems defined under WCAG 2.1 AA guidelines.

Assessment approach

Bank of the Sierra assessed the accessibility of its digital assets using the following approaches:

• Self-evaluation
• External evaluation

Formal complaints

It is our goal to ensure accessibility for all users. Please contact us, using the aforementioned contact information, with any questions or comments regarding how we may assist you better.