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Important Privacy Information
Financial Privacy Notice | Notice of Your Financial Privacy Rights Download the Financial Privacy Notice Here (PDF)Get details on how your personal information is protected by Bank of the Sierra policies and the California Consumer Privacy Act (CCPA).
Visitors to Bank of the Sierra’s website remain anonymous. We do not collect unique identifying information about you individually, unless you voluntarily and knowingly provide us that information. Our website does collect certain information using “cookies.” Cookies are small files that your browser places on your computer. We may use session cookies, persistent cookies, and other tracking technologies such as pixels and tags to better understand how you interact with our site, to monitor usage by our users and web traffic routing on our services, and to improve and personalize our site. Many internet browsers automatically accept cookies. You may be able to instruct your browser to stop accepting cookies or to prompt you before accepting cookies from the sites you visit. Google provides some additional privacy options relating to Google analytics, described at www.google.com/policies/privacy/partners/. We do not respond to “do not track” browser signals at this time. You may elect to provide us with more specific information, such as when you give us feedback or send us an email. If you provide us this information, it is used internally and in furtherance of the purpose for which it was provided. We do not sell information we collect or that is provided to us regarding visitors to Bank of the Sierra’s website to any third parties, and although we do use it for marketing purposes, we would never spam someone who previously visited our website. If you believe any of the information is in error, or believe any information collected about you has been used for an improper purpose, please contact Customer Service immediately at 1-888-454-BANK.
Links
Bank of the Sierra has a number of links to other sites. These are offered as a courtesy and a convenience. Bank of the Sierra assumes no responsibility for the content, safety, security, or privacy of any such site or any transactions with respect thereto. If you have questions or concerns about any other site’s policy regarding these matters, you should contact that site or its sponsor.
Amendments and Changes
Bank of the Sierra reserves the right to amend or change this policy at any time and without notice. For the most current version of this policy, contact our customer service department at 1-888-454-BANK or visit us online.
Bank of the Sierra California Privacy Notice
Information for California ResidentsWe collect Personal Information from California residents and comply with the California Consumer Privacy Act and related laws and regulations (“California privacy laws”). In addition to our general Privacy Notice available at BankoftheSierra.com/Privacy, this California Privacy Notice applies to California residents (“users,” “you,” or “your”).
For the purposes of this California Privacy Notice, “Personal Information” means information that is linked or reasonably linkable to a particular individual or household. However, the following categories of information are not Personal Information:
- Publicly available information;
- Deidentified or aggregated data; or
- Information otherwise excluded from the scope of California privacy laws.
- Categories of Personal Information we collect;
- Purposes for which we use Personal Information;
- Categories of Personal Information we disclose to third parties;
- Categories of third parties to which we disclose Personal Information; and
- Consumer rights under California privacy laws and how to exercise those rights, specifically including:
- The rights to access, correct, or delete their Personal Information;
- The right to limit the use of their Sensitive Personal Information in certain circumstances; and
- The rights to opt out of targeted advertising, sales of Personal Information, or profiling.
The information below outlines the non-sensitive categories of Personal Information Bank of the Sierra collects about California residents and whether and how they are disclosed to third parties.
We collect Non-Sensitive Personal Information from the following sources:
- Directly from our California residents or their authorized agents
- From our processors
Category of Personal Information: Identifiers
Examples
Identifiers may contain the following: name, address, contact information, email, date of birth, Social Security number, telephone numbers, driver’s license, state ID or passport or similar identifier (used to identify you or as required by law), signature.
Purpose(s) for Collection
Providing and maintaining our products and services, detecting and preventing fraud, protecting against security risks.
Targeted Advertising
We do not engage in targeted advertising or disclose this information for targeted advertising purposes.
Sale
This information is not sold to third parties.
Other Disclosures
This information may be disclosed to processors, government entities, and third parties as required by law and similar disclosures. We disclose Identifiers to our processors to provide banking services elected by you the consumer, as well as to detect and prevent fraud and to protect against security risks.
Retention Period
We retain this data until the customer closes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud.
Category of Personal Information: Personal Characteristics
Examples
Personal Characteristics may contain the following: race, gender, disability, and marital status.
Purpose(s) for Collection
Providing and maintaining our products and services, detecting and preventing fraud, protecting against security risks.
Targeted Advertising
We do not engage in targeted advertising or disclose this information for targeted advertising purposes.
Sale
This information is not sold to third parties.
Other Disclosures
This information may be disclosed to processors, government entities, and third parties as required by law and similar disclosures. We disclose Personal Characteristics to our processors to provide banking services elected by you the consumer, as well as to detect and prevent fraud and to protect against security risks.
Retention Period
We retain this data until the customer closes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud.
Category of Personal Information: Commercial Information
Examples
Commercial Information may contain the following: consumer history, records of personal property.
Purpose(s) for Collection
Providing and maintaining our products and services, detecting and preventing fraud, protecting against security risks.
Targeted Advertising
We do not engage in targeted advertising or disclose this information for targeted advertising purposes.
Sale
This information is not sold to third parties.
Other Disclosures
This information may be disclosed to processors, government entities, and third parties as required by law and similar disclosures. We disclose Commercial Information to our processors to provide banking services elected by you the consumer.
Retention Period
We retain this data until the customer closes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud.
Category of Personal Information: Internet/Electronic Activity
Examples
Internet/Electronic Activity may contain the following: browsing history, device information, search history, application use.
Purpose(s) for Collection
Providing and maintaining our products and services, detecting and preventing fraud, protecting against security risks.
Targeted Advertising
We do not engage in targeted advertising or disclose this information for targeted advertising purposes.
Sale
This information is not sold to third parties.
Other Disclosures
This information may be disclosed to processors, government entities, and third parties as required by law and similar disclosures. We disclose Internet/Electronic Activity to our processors to provide banking services elected by you the consumer, as well as to detect and prevent fraud and to protect against security risks.
Retention Period
We retain this data until the customer closes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud.
Category of Personal Information: Imprecise Geolocational Information
Examples
Imprecise Geolocational Information may contain the following: device physical location or movements that is less precise than 1/3 mile.
Purpose(s) for Collection
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Targeted Advertising
We do not engage in targeted advertising or disclose this information for targeted advertising purposes.
Sale
This information is not sold to third parties.
Other Disclosures
This information may be disclosed to processors, government entities, and Third parties as required by law and similar disclosures. We disclose Imprecise Geolocational Information to our processors to provide banking services elected by you the consumer, as well as to detect and prevent fraud and to protect against security risks.
Retention Period
We retain this data until the customer closes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud.
Category of Personal Information: Sensory Information
Examples
Sensory Information may contain the following: audio, electronic, video and similar information, such as call and video recordings.
Purpose(s) for Collection
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Targeted Advertising
We do not engage in targeted advertising or disclose this information for targeted advertising purposes.
Sale
This information is not sold to third parties.
Other Disclosures
This information may be disclosed to processors, government entities, and third parties as required by law and similar disclosures. We disclose Sensory Information to our processors and/or state, federal or local law enforcement agencies to detect and prevent fraud, as well as to protect against security risks.
Retention Period
30 days for security camera footage and 8 months for recorded calls obtained through the Bank’s Customer Service Center.
Category of Personal Information: Professional Information
Examples
Professional Information may contain the following: occupation and employer.
Purpose(s) for Collection
Providing and maintaining our products and services, detecting and preventing fraud, protecting against security risks.
Targeted Advertising
We do not engage in targeted advertising or disclose this information for targeted advertising purposes.
Sale
This information is not sold to third parties.
Other Disclosures
This information may be disclosed to processors, government entities, and third parties as required by law and similar disclosures. We disclose Professional Information to our processors to provide banking services elected by you the consumer, as well as to detect and prevent fraud and to protect against security risks.
Retention Period
We retain this data until the customer closes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud.
Categories of Sensitive Personal Information
The information below outlines the categories of Sensitive Personal Information Bank of the Sierra collects about California residents and whether they are disclosed to third parties.
We collect Sensitive Personal Information from the following sources:
- Directly from our users
- From our business partners (“business partners” are companies that we have a pre-existing commercial relationship with)
Category of Sensitive Personal Information: Government ID Data
Examples
Government ID Data may contain the following: Social Security number, passport number, driver’s license number, state identification card or similar government ID.
Purpose(s) for Collection
Providing and maintaining our products and services, verifying your identity, detecting and preventing fraud, protecting against security risks.
Targeted Advertising
We do not engage in targeted advertising or disclose this information for targeted advertising purposes.
Sale
This information is not sold to third parties.
Other Disclosures
This information may be disclosed to processors, government entities, and third parties as required by law and similar disclosures. We disclose Government ID Data to our processors to provide banking services elected by you the consumer, as well as to detect and prevent fraud and to protect against security risks.
Retention Period
We retain this data until the customer closes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud
Category of Sensitive Personal Information: Sensitive Category Data
Examples
Sensitive Category Data may contain the following: age, race, gender, marital status, citizenship status.
Purpose(s) for Collection
Providing and maintaining our products and services, verifying your identity, detecting and preventing fraud, protecting against security risks.
Targeted Advertising
We do not engage in targeted advertising or disclose this information for targeted advertising purposes.
Sale
This information is not sold to third parties.
Other Disclosures
This information may be disclosed to processors, government entities, and third parties as required by law and similar disclosures. We disclose Sensitive Category Data to our processors to provide banking services elected by you the consumer.
Retention Period
We retain this data until the customer closes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud.
Category of Sensitive Personal Information: Financial Data
Examples
Financial Data may contain the following: individual’s account login, financial account number, or debit card number in combination with any required security or access code, password or credentials allowing access to an account.
Purpose(s) for Collection
Providing and maintaining our products and services, verifying your identity, detecting and preventing fraud, protecting against security risks.
Targeted Advertising
We do not engage in targeted advertising or disclose this information for targeted advertising purposes.
Sale
This information is not sold to third parties.
Other Disclosures
This information may be disclosed to processors, government entities, and third parties as required by law and similar disclosures. We disclose Financial Data to our processors to provide banking services elected by you the consumer.
Retention Period
We retain this data until the customer closes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud.
Use of Personal Information
We use Personal Information for the purposes described in our general Privacy Notice (see BankoftheSierra.com/Privacy). Personal Information may also be used or disclosed as otherwise permitted or required by applicable law.
Disclosing Personal Information
We disclose Personal Information to the following categories of third parties:
- Processors (also referred to as “Service Providers” or “Contractors” in California law): We use processors to securely handle Personal Information on our behalf for our business purposes and only on our instructions. California privacy laws and our contracts with these companies prevent them from using your Personal Information for their own purposes.
We do not sell Personal Information to anyone. We do not share Personal Information for advertising purposes.
Exercising Your Personal Information Rights
California residents have the following rights under California privacy laws:
- The right to know the Personal Information we have collected about them, including the categories of sources from which we collected the Personal Information, the purpose(s) for collecting, selling, or sharing your Personal Information, and the categories of third parties to whom we have disclosed your Personal Information;
- The rights to correct or delete Personal Information;
- The right to limit the use of Sensitive Personal Information in certain circumstances;
- The rights to opt out of targeted advertising, sales of Personal Information, or profiling; and
- The right not to receive discriminatory treatment for exercising their privacy rights.
To protect your privacy, we may need to authenticate your identity before we respond to your rights request. We will verify your identity by sending you an email asking you to provide certain pieces of information in order to properly identify you. We may ask you for additional information as part of this process, including the date and amount of your last deposit with us, as well as a telephone number that is on record with the Bank. If you do not complete the verification process, we may be unable to process your request. Any information you provide to authenticate your identity will only be used to process your rights request and not for any other purpose. Please be aware that we do not accept or process rights requests submitted through other means.
We will respond to your rights request within 45 days, though in certain cases we may inform you that we will need up to another 45 days to act on your request. If we suspect fraudulent or malicious activity on or from your account, we will delay taking action on your request until we can appropriately verify your identity and the request as authentic. Also note that each of the rights are subject to certain exceptions.
We reserve the right to decline to process, or charge a reasonable fee for, requests from a California resident that are manifestly unfounded, excessive, or repetitive.
Notice of Right to Limit the Use of Sensitive Personal Information
You have the right to limit some uses of Sensitive Personal Information. You may direct companies not to use Sensitive Personal Information except as necessary to provide goods or services you have requested or other exempt purposes.
However, we only use Sensitive Personal Information for purposes that are exempt from this right, such as to provide you with goods or services you have requested, to detect and prevent security incidents, or to verify the quality of our goods and services. The full list of these exempt purposes is specified in California Code of Regulations, Title 11, Section 7027(m).
Children’s Data
We do not knowingly collect or use the Personal Information of children under 16. If you believe that we have collected the Personal Information of a child under 16, please contact us at CCPAInquiries@BankoftheSierra.com.
Authorized Agent Requests
California privacy law allows you to designate an authorized agent to make a rights request on your behalf. Your authorized agent may submit such a request by following the same method described above in the section titled Exercising Your Personal Information Rights. We may require verification of your authorized agent’s authority in addition to the information we require for verification of your identity.
Contact Us
If you have any questions or concerns regarding this California Privacy Notice, contact us at CCPAInquiries@BankoftheSierra.com.
Last updated: June 23, 2023
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Learn how we safeguard your personal information when you use Bank of the Sierra’s mobile app.
This Privacy Policy describes the types of personal information (information that is identifiable to a particular person) that is collected (directly or through service providers) in connection with the Mobile Banking Application (App). This Privacy Policy is intended to supplement the disclosures in any Privacy Policy that you may have already been presented by us in connection with other services or online banking.
All natural persons whose personal information is either collected/received/possessed/stored or handled by Bank of the Sierra who uses the App are covered under this policy. We do not knowingly collect information from or about individuals under 18 years of age. Please do not submit such information to us, and as a parent or legal guardian, please do not allow your children to submit personal information without your permission.
We may use information provided to us by you or through the App to facilitate our service, and other everyday purposes, such as to maintain your ability to access the service, send you information about the service, to effect, administer and enforce transactions, to perform fraud screening, to prevent actual or potential fraud and unauthorized transactions, to verify your identity, to respond to legal requirements. This information may also be shared with third parties. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
The information we may collect includes Application settings; Contact information; Financial Information; Tracking Activity; Location; Camera; Contact Lists; Photos; Biometrics; Device History; Data Log; Device identifier.
We value your trust in providing us with your Personal Information, and strive to use commercially acceptable means of protecting the information. However protecting your device is important. You understand you must protect or lock your mobile device to protect unauthorized use of the App.
We may also share non-personal information, such as user statistics (e.g. number of downloads and registrations, most popular merchants), demographic information and Usage information with third parties for marketing or analytical purposes.
We do not share your personal information with ad networks, carriers, consumer data resellers, data analytics providers other than independent collection by those third parties described above, operating systems and platforms, other apps or social networks.
We may amend this policy at any time by posting a revised version in the App. The revised version will be effective immediately. Thus you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new policy on this page.
If you have any questions about this privacy policy or with to provide updates or corrections to information about you, you may contact us at the mailing address or email address from the Contact Us link in the App.
This Privacy Policy describes the types of personal information (information that is identifiable to a particular person) that is collected (directly or through service providers) in connection with the Mobile Banking Application (App). This Privacy Policy is intended to supplement the disclosures in any Privacy Policy that you may have already been presented by us in connection with other services or online banking.
All natural persons whose personal information is either collected/received/possessed/stored or handled by Bank of the Sierra who uses the App are covered under this policy. We do not knowingly collect information from or about individuals under 18 years of age. Please do not submit such information to us, and as a parent or legal guardian, please do not allow your children to submit personal information without your permission.
We may use information provided to us by you or through the App to facilitate our service, and other everyday purposes, such as to maintain your ability to access the service, send you information about the service, to effect, administer and enforce transactions, to perform fraud screening, to prevent actual or potential fraud and unauthorized transactions, to verify your identity, to respond to legal requirements. This information may also be shared with third parties. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
The information we may collect includes Application settings; Contact information; Financial Information; Tracking Activity; Location; Camera; Contact Lists; Photos; Biometrics; Device History; Data Log; Device identifier.
We value your trust in providing us with your Personal Information, and strive to use commercially acceptable means of protecting the information. However protecting your device is important. You understand you must protect or lock your mobile device to protect unauthorized use of the App.
We may also share non-personal information, such as user statistics (e.g. number of downloads and registrations, most popular merchants), demographic information and Usage information with third parties for marketing or analytical purposes.
We do not share your personal information with ad networks, carriers, consumer data resellers, data analytics providers other than independent collection by those third parties described above, operating systems and platforms, other apps or social networks.
We may amend this policy at any time by posting a revised version in the App. The revised version will be effective immediately. Thus you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new policy on this page.
If you have any questions about this privacy policy or with to provide updates or corrections to information about you, you may contact us at the mailing address or email address from the Contact Us link in the App.
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Name – NMLS Number
Bank of the Sierra – 434675
Tina Delussa – 657825
Linda Douglas – 832627
Cassandra Emerson – 2275531
Kristen Looby – 1830430
Veronica Mendez – 2407643
Bank of the Sierra – 434675
Tina Delussa – 657825
Linda Douglas – 832627
Cassandra Emerson – 2275531
Kristen Looby – 1830430
Veronica Mendez – 2407643
