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31

Non-Interest Income/Expense

(dollars in thousands)

2015 % of Total

2014 % of Total

2013

% of Total

NON-INTEREST INCOME:

Service charges on deposit accounts

9,399

$

53.06%

8,275

$

52.27%

9,022

$

52.87%

Credit card fees

463

2.61%

451

2.85%

462

2.71%

Checkcard fees

4,234

23.90%

3,908

24.69%

3,749

21.97%

Other service charges and fees

3,154

17.80%

2,336

14.76%

2,372

13.90%

Bank owned life insurance income

907

5.12%

1,278

8.07%

1,787

10.47%

Gains on sale of loans

6

0.03%

3

0.02%

129

0.76%

Gain on sales securities

666

3.76%

667

4.21%

6

0.04%

(Loss) on taxcredit investment

(1,058)

-5.97%

(1,161)

-7.33%

(1,063)

-6.23%

Other

(56)

-0.31%

74

0.46%

599

3.51%

Total non-interest income

17,715

100.00%

15,831

100.00%

17,063

100.00%

As a % of average interest-earning assets

1.15%

1.18%

1.37%

OTHER OPERATINGEXPENSES:

Salaries and employee benefits

24,871

49.05%

22,926

49.44%

21,920

48.91%

Occupancy costs

Furniture and equipment

2,060

4.06%

1,862

4.02%

1,964

4.38%

Premises

4,839

9.54%

4,482

9.66%

4,310

9.62%

Advertising and promotion costs

2,319

4.57%

2,205

4.75%

1,960

4.37%

Data processing costs

3,426

6.76%

2,716

5.86%

1,562

3.49%

Deposit services costs

3,182

6.28%

2,587

5.58%

2,405

5.37%

Loan services costs

Loan processing

891

1.76%

1,113

2.40%

999

2.23%

Foreclosed Assets

153

0.30%

(1,420)

-3.06%

1,529

3.41%

Other operating costs

Telephone and data communications

1,857

3.66%

1,283

2.77%

1,613

3.60%

Postage and mail

923

1.82%

775

1.67%

713

1.59%

Other

800

1.58%

716

1.54%

682

1.51%

Professional services costs

Legal and accounting

1,337

2.64%

1,244

2.68%

1,688

3.77%

Acquisition costs

101

0.20%

2,070

4.46%

-

-

Other professional services costs

1,785

3.52%

2,110

4.55%

2,455

5.48%

Stationery and supply costs

1,296

2.56%

1,192

2.57%

657

1.47%

Sundry & tellers

863

1.70%

514

1.11%

358

0.80%

Total other operating expense

50,703

$

100.00%

46,375

$

100.00%

44,815

$

100.00%

As a % of average interest-earning assets

3.28%

3.45%

3.60%

Net non-interest income as a % of average

interest-earning assets

-2.13%

-2.27%

-2.23%

Efficiency ratio

(1)

63.98%

66.48%

65.95%

(1)

TaxEquivalent

Year Ended December 31,

The Company’s results reflect an increase in total non-interest income $1.884 million, or 12%, in 2015 over 2014, but

a decline of $1.232 million, or 7%, in 2014 relative to 2013. While the primary reasons for the changes in non-interest

income are discussed in greater detail below, several items of a nonrecurring nature have had a significant impact over

the past few years. In 2015, non-recurring non-interest income was comprised of $666,000 in gains on the sale of

investments and $245,000 in special dividends received pursuant to our equity investment in the Federal Home Loan

Bank (“FHLB”). In 2014, non-recurring income consisted primarily of $667,000 in gains on the sale of investments.

For 2013, non-recurring income items include $397,000 in life insurance proceeds and a $100,000 non-recurring

signing incentive received in conjunction with our merchant processing vendor conversion. Total non-interest income

was 1.15% of average interest-earning assets in 2015, relative to 1.18% in 2014 and 1.37% in 2013. The lower ratio in

2015 is primarily due to a higher average balance of interest-earning assets.