Lost or Stolen Card
Call Bank of the Sierra as soon as you realize your card is lost or stolen. If you witness a crime, report it to the police and to the ATM operator.
Lost or Stolen Bank of the Sierra Debit Card
Lost or Stolen Visa® Credit Card
1-800-558-3424 – Personal
1-866-552-8855 – Business
Protect Your Identity While at the ATM
Keep your PIN (Personal Identification Number) private – Do not write your PIN on your card or keep it in your wallet. Memorize it or keep it at home.
Protect your privacy – Be aware of others in line behind you. Position yourself in front of the ATM keyboard to prevent anyone from observing your PIN.
Be prepared – Have your card out and ready to use before approaching the ATM.
Drive-up ATMs – Remember to keep your doors locked, your other car windows up and your car running.
Guard your ATM card like you do cash, checks and credit cards.
Save your receipts – Do not leave your receipt at the ATM. Remember to record each transaction and match it to your monthly statement.
Stay alert – Be aware of your surroundings, especially at night. Park in a well-lit area and have someone accompany you. If you notice anything suspicious, use another ATM or come back later.
Report suspicious behavior – If you notice anything unusual, cancel your transaction, pocket your card and leave immediately. Go to a safe place and call the police if you suspect dangerous or illegal activity.