Privacy
PRIVACY POLICY
Visitors to Bank of the Sierra’s website remain anonymous. We do not collect unique identifying information about you individually, unless you voluntarily and knowingly provide us that information. Our website does collect certain information using “cookies”. Cookies are small files that your browser places on your computer. We may use session cookies, persistent cookies, and other tracking technologies such as pixels and tags to better understand how you interact with our site, to monitor usage by our users and web traffic routing on our services, and to improve and personalize our site. Many internet browsers automatically accept cookies. You may be able to instruct your browser to stop accepting cookies or to prompt you before accepting cookies from the sites you visit. Google provides some additional privacy options relating to Google analytics, described at www.google.com/policies/privacy/partners/. We do not respond to “do not track” browser signals at this time. You may elect to provide us with more specific information, such as when you give us feedback or send us an email. If you provide us this information, it is used internally and in furtherance of the purpose for which it was provided. We do not sell information we collect or that is provided to us regarding visitors to Bank of the Sierra’s website to any third parties, and although we do use it for marketing purposes, we would never Spam someone who previously visited our website. If you believe any of the information is in error, or believe any information collected about you has been used for an improper purpose, please contact Customer Service immediately at 1-888-454-BANK.
Links:
Bank of the Sierra has a number of links to other sites. These are offered as a courtesy and a convenience. Bank of the Sierra assumes no responsibility for the content, safety, security or privacy of any such site or any transactions with respect thereto. If you have questions or concerns about any other site’s policy regarding these matters, you should contact that site or its sponsor.
Amendments and Changes:
Bank of the Sierra reserves the right to amend or change this policy at any time and without notice. For the most current version of this policy, contact our customer service department at 1-888-454-BANK or visit us online at www.bankofthesierra.com
Bank of the Sierra CCPA Privacy Notice
Information for California Residents
In addition to our full Privacy Policy at https://www.bankofthesierra.com/privacy/, this CCPA Privacy Notice applies to certain California residents (“Consumers”) from whom we collect personal information as a business under the California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (“CCPA”).
For the purposes of this CCPA Privacy Notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by the CCPA.
Personal Information does not include information that is:
- Lawfully made available from government records;
- Deidentified or aggregate information; or
- Otherwise excluded from the scope of the CCPA.
Consumer does not include a natural person acting as a job applicant to, employee of, owner of, director of, officer of, or contractor of Bank of the Sierra to the extent such person’s Personal Information is collected within the context of the person acting in such role. Persons acting in those roles should review the applicable CCPA Limited Privacy Notice made available by Bank of the Sierra.
California Consumers’ Rights and Choices
If you are a Consumer, the CCPA may permit you to request information regarding the:
- Categories of Personal Information (as defined by the CCPA) collected, sold or disclosed by us;
- Purposes for which categories of Personal Information collected by us are used;
- Categories of sources from which we collect Personal Information;
- Categories of third parties with whom we share Personal Information; and
- Specific pieces of Personal Information we have collected about you and in some cases your Household.
In addition, if you are a Consumer, you may:
- Opt out of the sale of your Personal Information, in some circumstances(but please note that Bank of the Sierra does not sell any Personal Information);
- Opt out of receiving marketing communications from us; however, you may still receive administrative communications regarding our services;
- Request that we and our service providers delete Personal Information we have collected from you, in some circumstances.
Further, the CCPA provides Consumers with the right not to receive discriminatory treatment by a business for the exercise of these CCPA privacy rights, subject to certain limitations.
Collection and Disclosure of Personal Information from Consumers
The table(s) below outline how we handle Personal Information collected about Consumers in the preceding 12 months from the date this CCPA Privacy Notice was last reviewed.
| The personal information contains: | The Identifiers may contain the following information: Name, phone numbers, address, Social Security numbers, date of birth, email, account numbers, driver’s license, state ID or passport number or other similar identifier (used to identify you or as required by law), signature. |
|---|---|
| Whether we have sold or otherwise disclosed the Personal information in the previous 12 months: | We have not sold the Personal Information in the previous 12 months. However, we may have otherwise shared the Personal Information with third parties in the previous 12 months. |
| Categories of Third Parties to whom the Personal Information was disclosed: | We may have shared this Personal Information with the following categories of third parties: our service providers, government entities, third parties as required by law and similar disclosures. |
| The personal information contains: | The Personal Characteristics may contain the following information: Race, gender, marital status. |
|---|---|
| Whether we have sold or otherwise disclosed the Personal information in the previous 12 months: | We have not sold the Personal Information in the previous 12 months. However, we may have otherwise shared the Personal Information with third parties in the previous 12 months. |
| Categories of Third Parties to whom the Personal Information was disclosed: | We may have shared this Personal Information with the following categories of third parties: our service providers, government entities, third parties as required by law and similar disclosures. |
| The personal information contains: | The Commercial Information may contain the following information: Records of real or personal property. |
|---|---|
| Whether we have sold or otherwise disclosed the Personal information in the previous 12 months: | We have not sold the Personal Information in the previous 12 months. However, we may have otherwise shared the Personal Information with third parties in the previous 12 months. |
| Categories of Third Parties to whom the Personal Information was disclosed: | We may have shared this Personal Information with the following categories of third parties: our service providers, government entities, third parties as required by law and similar disclosures. |
| The personal information contains: | The Internet/Electronic Activity may contain the following information: Application use, device information. |
|---|---|
| Whether we have sold or otherwise disclosed the Personal information in the previous 12 months: | We have not sold the Personal Information in the previous 12 months. However, we may have otherwise shared the Personal Information with third parties in the previous 12 months. |
| Categories of Third Parties to whom the Personal Information was disclosed: | We may have shared this Personal Information with the following categories of third parties: our service providers. |
| The personal information contains: | The Geolocational Data may contain the following information: Physical location or movements identified by IP address. |
|---|---|
| Whether we have sold or otherwise disclosed the Personal information in the previous 12 months: | We have not sold the Personal Information in the previous 12 months. However, we may have otherwise shared the Personal Information with third parties in the previous 12 months. |
| Categories of Third Parties to whom the Personal Information was disclosed: | We may have shared this Personal Information with the following categories of third parties: our service providers. |
| The personal information contains: | The Sensory Information may contain the following information: Visual or audio recordings. |
|---|---|
| Whether we have sold or otherwise disclosed the Personal information in the previous 12 months: | We have not sold the Personal Information in the previous 12 months. However, we may have otherwise shared the Personal Information with third parties in the previous 12 months. |
| Categories of Third Parties to whom the Personal Information was disclosed: | We may have shared this Personal Information with the following categories of third parties: our service providers, third parties as required by law and similar disclosures. |
| The personal information contains: | The Professional Information may contain the following information: Current or past employment history. |
|---|---|
| Whether we have sold or otherwise disclosed the Personal information in the previous 12 months: | We have not sold the Personal Information in the previous 12 months. However, we may have otherwise shared the Personal Information with third parties in the previous 12 months. |
| Categories of Third Parties to whom the Personal Information was disclosed: | We may have shared this Personal Information with the following categories of third parties: our service providers. |
| The personal information contains: | The Educational Information may contain the following information: Schools attended, education level and number of years attended. |
|---|---|
| Whether we have sold or otherwise disclosed the Personal information in the previous 12 months: | We have not sold the Personal Information in the previous 12 months. However, we may have otherwise shared the Personal Information with third parties in the previous 12 months. |
| Categories of Third Parties to whom the Personal Information was disclosed: | We may have shared this Personal Information with the following categories of third parties: our service providers. |
| The personal information contains: | The Inferences may contain the following information: any information drawn from other pieces of personal information. |
|---|---|
| Whether we have sold or otherwise disclosed the Personal information in the previous 12 months: | We have neither sold nor otherwise shared the Personal Information with third parties during the previous 12 months. |
| Categories of Third Parties to whom the Personal Information was disclosed: | We have neither sold nor otherwise shared the Personal Information with third parties during the previous 12 months. |
Use of Personal Information
Such information may be used for the purposes disclosed to Consumer at the time of collection, in our general Privacy Policy (see https://www.bankofthesierra.com/privacy/), and for the purposes of: providing our services, communicating with Consumers, facilitating the connection of third-party services or applications, verifying Consumers’ identities, facilitating transactions and payments, complying with judicial process or government requests, detecting fraud or security incidents (including protecting against malicious, deceptive, fraudulent, or illegal activity) and prosecuting those responsible, performing services on our behalf or on behalf of our service providers (including maintaining or servicing accounts, providing customer service, processing transactions, verifying customer information, processing payments and providing financing, The Personal Information may also be used or disclosed as otherwise permitted or required by applicable law.
Collection of Personal Information
In the preceding 12 months since this CCPA Privacy Notice was last reviewed, we have collected Personal Information from the following categories of sources: Directly from you (e.g. forms you complete for procuring Bank Services including among other things, opening and maintenance of accounts and obtaining loans, as applicable and public records from government entities.
Sale of Your Information
We have not sold your Personal Information for the preceding 12 months from the date of the last review of this CCPA Privacy Notice.
Privacy Requests
If you are a Consumer, you can make requests to know what personal information we have collected from you in the past 12 months or requests to delete your personal information via the Bank’s CCPA Requests located here: https://www.requesteasy.com/5e8e-9906 or by contacting us at 1-888-454-2265 or by sending a request to ccpainquiries@bankofthesierra.com.
Please be aware that we do not accept or process requests through other means (e.g., via fax or social media).
We will review the information provided and may request additional information to ensure we are interacting with the correct Consumer, in accordance with the CCPA. If you have a password-protected online account with us, you may be required to log-in to your account for identity verification. If you do not have an account with us, additional information to verify your identity may be required by law before we may take action upon such a request. This additional information may vary depending on the nature of your request and/or the nature of the information about which your request relates. In some cases, we may also be required by law to obtain a signed declaration under penalty of perjury from you that you are the subject of the request being made. If we suspect fraudulent or malicious activity on or from your account, we will delay taking action on your request until we can appropriately verify your identity and the request as authentic.
After submitting your request online, you will receive a follow-up email outlining the estimated amount of time it will take to complete your request and giving further instructions. That email may also include a link you must click on in order to verify your identity. If you do not click on that link, we will be unable to complete your request due to lack of verification. It is important that you provide a valid email address in order for us to be able to process your request.
By law, we are not required to collect Personal Information that we otherwise would not collect in the ordinary course of our business, retain Personal Information for longer than we would otherwise retain such information in the ordinary course of our business, or reidentify or otherwise link information that is not maintained in a manner that would be considered Personal Information. If we have not requested specific additional information from you to verify your request, please do not send such information.
We generally will aim to avoid requesting additional information from you for the purposes of verification. However, if we cannot reasonably verify your identity or more information is needed for security or fraud-prevention purposes, we may consider any of the following factors, alone or in combination, in requesting additional information:
- The type, sensitivity, and value of the Personal Information collected and maintained about the Consumer, as applicable law requires a more stringent verification process for sensitive or valuable personal information;
- The risk of harm to the Consumer posed by any unauthorized access or deletion;
- The likelihood that fraudulent or malicious actors would seek the Personal Information;
- Whether the Personal Information to be provided by the Consumer to verify their identity is sufficiently robust to protect against fraudulent requests or being spoofed or fabricated;
- The manner in which we interact with the Consumer;
- Available technology for verification; and
- Other factors that may be reasonable in the circumstances, are consistent with industry practice, are recommended by California government officials, or which may be required by law or regulation following the effective date of this CCPA Privacy Notice.
If your request is regarding household information, the same verification steps above may be required before we can provide you with aggregate household information. In addition, if you do not have a password-protected online account with us, for us to process a request for access to or deletion of specific pieces of information regarding your household, we may need all members of the household to make the request, and we may need to individually verify each household member and that each member making the request is currently a member of the house.
As authorized under the CCPA (at Civil Code Section 1798.145), we reserve the right to charge a reasonable fee or take other appropriate action in response to requests from a Consumer or household that are manifestly unfounded or excessive, in particular because of their repetitive character.
Authorized Agent Requests
You may designate an authorized agent to make a request on your behalf pursuant to applicable law. We accept documentation of your designation in the form of a valid power of attorney and/or a written authorization signed by you and the authorized agent. You may submit evidence of your designation of an authorized agent in writing to: Bank of the Sierra, Attn: Operational Risk Department, P O Box 1930, Porterville, California 93258, United States. We may require verification of your authorized agent in addition to the information for verification above for Consumers and households.
Children
Our services are not directed to children, and we do not knowingly collect or sell Personal Information from children under the age of 16. If you learn that a child has provided us with Personal Information, then you may contact us through the Contact Us section below.
Notice of Financial Incentive
We do not offer financial incentives to Consumers based upon the collection, retention or sale of a Consumer’s Personal Information.
Contact Us
If you have any questions or concerns regarding this CCPA Privacy Notice, contact ccpainquiries@bankofthesierra.com.
Last updated: June 29, 2021
IMPORTANT PRIVACY INFORMATION
- Financial Privacy Notice | Notice of Your Financial Privacy Rights
Download the Financial Privacy Notice Here (pdf) - Privacy Policy for Mobile
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